0161 341 2244
Do my merchant services invoices come from the acquirer?
That’s right – you’ll receive these via email and can check them using the online portal.
What is the relationship between Tectah and the acquirer?
The acquirer plays an important part in processing payments, one of our key services.
What fees are there?
You will be charged a flat, monthly fee for the hardware and services we provide; this covers equipment maintenance and any technical support you may require. Your invoices in this regard will be issued by Masters Rates Ltd, Tectah, or one of our leasing partners.
There is also a variable charge based on the transactions processed each month. This charge will depend on the nature and volume of transactions and the payment methods used. You will receive an invoice relating to these charges from the acquirer at each month end.
As different forms of payment involve different charges, the Tectah team will help you find the solution that best suits your business needs.
How is my website integrated with my payments?
That’s right – you’ll receive these via email and can check them using the online portal.
What checks are made during application?
We perform several checks on each applicant. These include the following:
Credit Check
We use credit reference agencies to ascertain your credit score and verify your identity, confirming details such as your home address.
MATCH Database
MasterCard International maintains this resource, used to identify merchants and individuals previously terminated for financial misdoings, including card fraud, laundering, unauthorised deposits and more.
TMF Database
TMF merchant accounts are those marked as high-risk by an acquiring bank. The TMF database acts as a banking industry blacklist, and those identified remain on the list for at least five years and are unlikely to find success when applying for new accounts with other banks.
VMAS
The Visa Merchant Alert Service employs a Europe-wide database to protect acquiring banks against poor quality customers, especially those who would otherwise jump from one bank to the next.
The above checks inform our decisions regarding the acceptance or rejection of applications and the extension or discontinuation of existing accounts.
By submitting your application, you confirm that you consent to our performing these checks on a periodic basis.
How true should my business description be when applying?
It is important that you describe the products/services you sell precisely. Failure to do so is likely to result in a failed application. If your description is too broad, so that it may be interpreted as including products/services that we do not accept, then your application is unlikely to pass the first stage. If your description is too narrow, so that it leaves out products/services that you do in fact sell, your application is likely to be rejected on that basis.
If the mischaracterisation of your business is determined to be deliberate, you will be charged £150 plus VAT to compensate us for our inconvenience. Please note that to knowingly supply false details during such an application is against UK law and that we do pass businesses’ details on to the authorities where appropriate.
It is important that any change of business model be promptly communicated to Tectah. Failure to do so may result in your account being closed with no refund.
What should I do if my swipe card reader only works sporadically?
First, ensure your swiping method is correct – not too quickly and with the magnetic strip facing away from you. If you continue to have swiping issues, clean your swipe card readera using a gentle cloth and/or try unplugging and then re-attaching your card reader into your till system.
What should I do if my till system won’t switch on?
First, check that the power rack shows a green light – this light indicates that power is reaching the till system. If the light is not green, check that the machine is properly plugged into the mains and switched on at the socket.
Will I be able to use my current card machine when I switch to Tectah EPOS?
Only Tectah payments can be integrated with Tectah EPOS.
What choice of payment terminals is there?
Our wide selection of payment terminals can be viewed here. We are happy to provide advice on the most appropriate terminal(s) for your business, so please get in touch if you have any questions.
How do I benefit from moving to Tectah?
Firstly, our low rates help your business to save money. Moreover, our comprehensive, integrated payment services provide businesses with access to previously untapped revenue streams.
What makes Tectah stand out as a payment provider?
From the first interaction, we do all we can to ensure client satisfaction. Our team is on hand 24/7, providing unrivalled customer service.
Merchant Management System
Daily Reports
If you have a Tectah card reader, you can choose to receive a transaction report every day – at a time of your choosing – detailing all transactions in that period. If you are interested in receiving this free service, call our support team on 0161 3412244 .
Monthly Statements
At every month end, our acquirers will send you a summary statement regarding the volume of your transactions and any associated charges. Other fees relating to payment processing in that period are also detailed therein.
Are your technologies compliant with PCI standards?
We maintain the highest standards of data security and all our terminals are PCI compliant.
What are the Payment Card Industry Data Security Standards?
PCI DSS are applied globally to protect payment card data against misuse. To achieve and retain PCI-compliant status, any business that takes card payments must follow these standards. To learn more about the data security standards, visit the sites below: